FAQ

Our commitments to transparency and service excellence.

Frequently asked questions about PJS Collections

We accept 2 Payment methods for now;

1- E-Payment (Debit & Credit card)
2- COD (Cash on delivery for UAE)
When Will My Order Ship?

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 3-7 days. Delivery details will be provided in your confirmation email or whatsapp
I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Can I change my address?

Yes we can change the address (update us through Whatsapp) if the item was not Fulfilled but in case we handover the order to a courier company you may contact them to correct the address.
What is your return/exchange policy?

Please refer to our Returns page
Are your perfumes long-lasting?

Yes, our perfumes are made with high-quality ingredients for a long-lasting fragrance.